Privacy Policy

Information We Collect

We collect personal and project-related information needed to respond to enquiries, operate our website, provide feasibility guidance and manage our services.

This may include:

• Contact details: your name, email address and phone number.
• Project information: property and project descriptions, site details, feasibility inputs, consent questions and other information you choose to provide.
• AI tool data: information you enter into the AI Feasibility Report tool.
• Technical data: IP address, browser and device information, pages visited, timestamps, server logs, security logs and basic request metadata.
• Verification and analytics data: hCaptcha verification data (used on our AI assistant) and invisible anti-spam checks used to prevent automated abuse and Google Analytics usage data used to understand website performance.

Information Collected From Other Sources

In some cases, we may collect project-related information from sources other than you.

This may include information from councils, public property records, consultants, engineers, planners, builders, surveyors, property owners, agents, tenants or other people involved in a project.

We only do this where it is reasonably necessary for responding to your enquiry, assessing a project, providing services, meeting legal or professional obligations, or where you have asked us to assist with a project.

How We Use Your Information

We collect and use your information for the purposes set out below:

• Responding to enquiries and communicating with you.
• Providing initial guidance, quotes and feasibility information.
• Processing AI Feasibility Report inputs.
• Assessing whether ArchSolutioNZ can assist with your project.
• Managing client enquiries and project records.
• Improving our website, content, tools, services and user experience.
• Preventing spam, fraud, abuse and unauthorised access.
• Maintaining website security and technical performance.
• Meeting legal, regulatory, professional, tax, insurance and record-keeping obligations.

AI Tool Processing

If you use the AI Feasibility Report tool, the information you enter may be processed by third-party AI service providers to generate the report or related website functionality.

Please only enter information that you are comfortable submitting through an online tool. Do not enter highly sensitive information unless we specifically request it through an appropriate process.

Information Sharing and Disclosure

We do not sell your personal information.

We may share your information where reasonably necessary with:

• Service providers: website hosting, database, email delivery, analytics, spam protection, security and AI processing providers.
• Project professionals: councils, consultants, engineers, planners, surveyors, builders or other project professionals where you ask us to, where you proceed with our services, or where reasonably necessary to assess or support your project.
• Professional advisers and authorities: accountants, lawyers, insurers, regulators, government agencies or other authorities where required or permitted by law.

Third-Party Services We Use

We may use third-party services to operate our website and online tools.

These providers may process or store information outside New Zealand.

Overseas Processing

Some of our digital service providers may be located overseas or may process or store information in other countries.

Where personal information is processed or disclosed outside New Zealand, we take reasonable steps to comply with the Privacy Act 2020. This may include assessing whether the provider is subject to appropriate privacy safeguards, whether the provider processes information as our service provider, or whether other lawful grounds apply.

Cookies and Analytics

Our website may use essential cookies, security-related cookies, hCaptcha, Google Analytics and similar technologies.

These help us operate the website, protect forms from spam, understand visitor activity and improve website performance.

You can disable cookies in your browser settings. You can also opt out of Google Analytics using Google official browser add-on.

Data Retention

We keep personal information only for as long as reasonably required for the purposes for which it was collected.

This may include retaining information for enquiry management, administration, quality assurance, professional records, insurance, tax, legal obligations, dispute resolution and security purposes.

If an enquiry does not proceed to a formal engagement, we may still retain basic enquiry records for a reasonable period.

Security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration or destruction.

Our website is served over HTTPS, and we use access controls, database security settings, hCaptcha protection and reputable third-party providers.

No online system is completely secure. Please avoid sending highly sensitive documents through initial website forms or AI tools.

Privacy Breaches

If a privacy breach occurs, we will take steps to contain, assess and manage it.

Where a breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

Your Rights

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction if it is inaccurate.

You can contact us using the details below if you wish to access or correct your information.

If you have concerns about how we handle your personal information, please contact us first. You may also contact the Office of the Privacy Commissioner.

Children Privacy

Our website and services are intended for adult homeowners, property owners, developers, builders and professionals.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

The effective date at the top reflects the latest version.